Privacy & Security

Pike Luck — Your Privacy Policy

Your personal information is of the utmost importance to us. This page transparently explains how Pike Luck collects, uses, and protects your data.

Last Updated: January 1, 2026

How We Protect Your Information

To protect your privacy at Pike Luck, we follow industry-leading technology and best practices.

SSL Encryption

256-bit SSL encryption is active across our entire platform. Every transaction and login passes through a fully secure channel — no third party can intercept it.

Secure Data Storage

Your data is stored on encrypted servers. Through regular backups and security audits, we ensure your data remains protected and accessible at all times.

Data Access Control

Only authorized personnel can access your data, and solely for work-related purposes. Every access is logged and reviewed on a regular basis.

Sale of Data Prohibited

Pike Luck never sells your personal information to third parties. Your data is used solely to improve our services and prevent fraud.

Right to Erasure

You can request deletion of your account and associated data at any time. Where no legal obligation requires retention, we will process the request within 30 days.

Immediate Breach Notification

In the event of a security breach, we will notify affected users within 72 hours and take prompt remedial action.

Summary: Pike Luck respects your privacy. We only collect the information we need, never sell it, and always keep it secure. This policy explains where your data goes, why it's collected, and how you can control it.

1 Introduction

This Privacy Policy Pike Luck— the official document of pikeluck.com and its associated mobile application. This policy explains what personal information we collect, how we use it, and the steps we take to protect your privacy.

By using our platform, you are deemed to have accepted this Privacy Policy. This policy is Terms & Conditions' should be read together. The two documents combined form the complete legal framework governing the relationship between you and Pike Luck.

We believe transparency is the foundation of a trusted betting platform. That's why this Privacy Policy is written in plain, easy-to-understand language.

2 What Data We Collect

Pike Luck We only collect information that is necessary to provide you with our services. We never gather excessive or unnecessary data.

Data Type Description Mandatory?
Identity Information Full name, date of birth, national ID number Yes
Contact Information Mobile number, email address Yes
Financial Information Mobile banking number (bKash/Nagad/Rocket) and transaction history Yes
Technical Information IP address, device type, browser, operating system Automatic
Usage Data Pages visited, time spent, and bets placed Automatic
KYC Documents NID card image, passport copy (where applicable) At Withdrawal

3 How We Collect Information

Pike Luck collects your information in several ways. Each method is described in detail below.

Directly from you

  • Information you provide when filling out the registration form.
  • Documents uploaded for KYC verification.
  • When communicating with our support team via chat or email.
  • When participating in promotional offers or surveys.

Automatically

  • Cookies and tracking technologies collect information as you browse our website.
  • Your IP address and browser information are collected automatically from your device.
  • A log of your activity on the platform is recorded.

We never collect microphone, camera, or location data without your consent. Any permissions requested during mobile app installation are used strictly to improve service quality.

4 Use of Information

Information We Collect Pike Luck for the purposes listed below. We never use your data beyond what has been authorized.

  • Account Creation & Management: To keep your account active, ensure login security, and manage your balance.
  • Transaction Processing: To securely process deposits and withdrawals.
  • Age & Identity Verification: To enforce our 18+ policy and detect fraudulent identities.
  • Fraud Prevention: To detect suspicious activity and keep your account secure.
  • Customer Support: To resolve your complaints and queries promptly.
  • Platform Improvement: To analyse user experience and improve service quality.
  • Meeting legal obligations: To comply with government or court orders.
  • Promotional Communications: To send you offers and updates, with your consent.

You can unsubscribe from promotional emails and SMS at any time. Simply click the "Unsubscribe" link at the bottom of any email, or reach out to our support team.

5 Data Sharing

Pike Luck Your personal data is never sold. However, limited information may need to be shared in certain circumstances.

When Information Is Shared

  • Payment Processor: To process transactions with mobile banking services such as bKash, Nagad, and Rocket.
  • Technology Service Providers: For hosting, server management, and cybersecurity services.
  • Legal Authorities: Mandatory compliance with court orders or government investigations.
  • Fraud Prevention Agencies: With industry bodies to verify suspicious activity.

Never shared with anyone

  • Advertisers or marketing agencies.
  • Third-party data brokers or analytics firms.
  • Any other betting or gambling platform.
  • Your family, friends, or employer.

Our third-party service providers are contractually bound to uphold the same privacy standards. They may only use your data for the specific purpose assigned to them — nothing else.

6 Cookies Policy

Cookies are small text files that our website stores in your browser. They help enhance your browsing experience and keep the platform functioning properly.

Types of Cookies We Use

  • Essential Cookies: To maintain your login session and ensure platform security. Disabling these cookies will prevent the platform from functioning correctly.
  • Functional Cookies: To remember your preferences, such as language and timezone.
  • Analytics Cookies: To understand which parts of the website are used most. This can be turned off.

You can manage cookies through your browser settings. However, disabling essential cookies may limit certain features.

7 Data Protection

Pike Luck We use industry-leading technology and processes to keep your data secure. Our security framework is structured across the following layers.

  • Transmission Security: All data is transmitted in encrypted form via TLS 1.3 protocol.
  • Storage Encryption: Sensitive data stored in our database is protected with AES-256 encryption.
  • Firewall & DDoS Protection: Our servers are protected by robust firewalls and DDoS mitigation systems.
  • Regular Security Audits: Third-party security experts conduct regular audits of our systems.
  • Staff Training: All our staff receive regular training on data privacy.
  • Two-Factor Authentication (2FA): Option to enable 2FA for added account security.

No one can guarantee 100% security on the internet. That's why we urge you to use a strong password, never share it with anyone, and avoid clicking on unfamiliar links.

8 Data Retention Period

Pike Luck Your information is not stored indefinitely. Each type of data has a defined retention period.

  • Account Information: For the duration of account activity and 5 years after closure.
  • Transaction Records: Up to 7 years as required by law.
  • KYC Documents: 5 years after verification.
  • Communication History: Support tickets & chat: up to 2 years.
  • Cookies Data: Automatically deleted when the session ends.
  • Analytics Data: In anonymised form for up to 2 years.

Once the defined retention period ends, data is securely deleted or anonymised so you can no longer be identified.

9 Your Rights

Pike LuckAs a user of, you have certain important rights over your personal data. We are committed to upholding these rights at all times.

  • Right to Know: You can request to see what information we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate or outdated information.
  • Right to Erasure: You may request deletion of your data where there is no legal obligation requiring us to retain it.
  • Right to Restrict Processing: You can request that we restrict the use of your data for specific purposes.
  • Right to Portability: You can request a copy of your personal data at any time.
  • Right to Object: You can opt out of marketing communications at any time.

To exercise these rights support@pikeluck.comto email us. We typically respond within 30 days.

10 Protection of Minors

Pike Luck Strictly does not provide services to anyone under the age of 18. We do not knowingly collect any information from minors.

If we become aware that a minor is using our platform, the account will be immediately suspended and all associated data will be securely deleted.

If you believe your child is using our platform, please notify our support team immediately.

11 Policy Changes

Due to business needs or legal requirements Pike Luck This Privacy Policy may be updated from time to time. We will notify you of any significant changes via email or an in-platform notification.

The date of each update will be noted at the top of this page under "Last Updated". Continued use of the platform after any changes constitutes your acceptance of the revised policy.

We recommend revisiting this page every 3 months to stay up to date with our latest policy.

12 Contact Us

For any questions, complaints, or requests regarding this Privacy Policy, please contact our Data Protection team.

  • Email: support@pikeluck.com
  • Subject: "Privacy Request — [Your Username]"
  • Response Time: Usually within 24–72 hours.
  • Live Support: Help Center 24/7 chat support is available on the page.

If we are unable to resolve your privacy complaint to your satisfaction, you may escalate it to the relevant data protection authority in Bangladesh.

Safe & Trusted

Your Data is Secure — Join Now

Your privacy is fully protected at Pike Luck. With SSL encryption, strict data policies, and 24/7 support, we're always here for you.

SSL Secured Data Is Never Sold 24/7 Support Verified Platform
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